It’s my first foreign trade, with a USA guests, because there is no one teach me, and I am a freshman. That’s a lot of small problem .one of them is that I regard business card as the contact information, on the book shipping without communicate with customers.at the last ,the customer don’t receive goods in time ,he complained to me with the boss. It was took much time to receive goods.
After our boss explained to him,he forgive me. After all, he is our long-term partner.
Later! About five months, the customer to order 10000PCS eyebrows brushes again, I have this experience, in these issues are sent message and customer communication, fill material, the customer request to change information,so that they will facilitate customs clearance.I changed it as his request :produced a single fee, but the customer did not say to pay,I asked it but they did not respond. I think maybe it is no problem to we bear base on our relationship .in finally,the customer reply me .it’s nothing. I want to say the put customer’s needs are always in the first ,his interest are protected, there will be a natural back to do business.
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